SEC and a Global IT Consulting Company are working together in the search and selection for a Project Support Officer who will be working on performance and quality management within an international project in Alicante. Your responsibilities will involve both general and specific project support tasks (including administrative support to project and related activities as
Business Analyst
Location: Nottingham
Duration: Perm
Salary: £35,000 per annum
A leading consultancy is looking for an experienced Business Analyst to join their lively and dynamic team in Nottingham, UK
SEC and a Global IT Consulting Company are working together in the search and selection for a Project Support Officer who will be working on performance and quality management within an international project in Alicante. Your responsibilities will involve both general and specific project support tasks (including administrative support to project and related activities as
Your role and responsibilities include:
- Gain an in-depth understanding of all in-scope business applications (Esprit, GTS, Atlas, Apollo, eFlash, IDS, Oceans, Provence, Prophet, Avalon, Tuscany, OneView, but not limited to these) for all EMEA Subsidiaries, Licensees and vendors across all divisions.
- Close liaison with business users to ensure the business requirements for any application enhancements/modifications are properly understood, captured to the right level of detail and followed through to successful implementation.
- Assist in the specification, documentation and UAT of the above-mentioned enhancements to all in scope applications.
- Work with the appropriate development teams – Internal or external third party, to ensure developments are delivered to business expectation.
- Provide training as and when required on any of the aforementioned applications to the business, travelling to European offices where required.
- Facilitate the proper use of the application by the business and reduce the number of support calls received by ensuring users are trained to a sufficient level to perform their job function.
- Document instructions & application/business procedures & processes for end-users and IT staff.
- Provide day to day support across all applications within scope, receive and log all support calls received by telephone, email or in person and work to resolve them, escalating where necessary and ensuring proper follow-up procedures are maintained.
- Ensure all solutions are logged in the helpdesk system to support future issues and the development of the Helpdesk/Ops Team.
- Conduct or participate in meetings with the business as required to increase knowledge of business processes, resolve issues and improve the way IT works with the business.
- Deliver informative, well-organised presentations to the business or IT as and when required.
SEC and a Global IT Consulting Company are working together in the search and selection for a Project Support Officer who will be working on performance and quality management within an international project in Alicante. Your responsibilities will involve both general and specific project support tasks (including administrative support to project and related activities as
A competitive shopping website immediately requires a permanent JAVA Developer to manage key development activities based on JAVA / OOP technology and associated frameworks. The ideal candidate w More Details
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